Upon payment, orders are immediately sent to our DC’s for picking so we can get your goods to you real fast. Unfortunately that makes it impossible to pull them back and make a change. The best option is to place another order, and process a return for the unwanted item. 

When you proceed to checkout, there will be a box called "Apply Promotion Code" in the top right. Click on the "plus" and enter away. Note that it's case sensitive so you'll need to bring your detail game to get the prize.

Yep, if the quantity you wish to order is more than the quantity we have on hand, go ahead and place an order and we’ll backorder it for you. For our account holders, backordered items will show separately in your order detail in My Orders (you can reach this by clicking on the User Account drop down in the top black banner). 

Go to the User Account section in the top black banner, drop down and click on My Orders. Select your order. You'll see there the items and quantity that you ordered, what has been despatched or supplied, and what remains on backorder. If the item has been "supplied" but you haven't received it, it's likely winging it's way to you with the courier.

For items that are on backorder, the timing of their supply can vary - drop us a line on chat or give us a call on 0800 800 547 and we'll dig into it.

Note that the option to view My Orders is only available for our account holders (set yourself up with one, it's really easy).

There is no minimum order amount, but we do have a small order service fee of $6 for orders $50 and under (both of those numbers exclude GST). 

No, you are most welcome to shop as a Guest - all we need is an email address to send your order confirmation to, and a credit card for payment.

If you do join up with us as an account holder you'll immediately qualify for sharper everyday pricing. There's no waiting for approvals or for special contract pricing to be set up - for the fast typers you can have this done in under five minutes. You'll also have access to see and manage order history, flexible payment options, and you'll receive personalised deals and promotions. Definitely worth joining up I'd say (only slightly biased).

Select "Open an account” in the top black banner of our site, or Apply Now in the green button on the RHS of the white banner, and follow the prompts. We’ll ask for a few details including phone number, address, whether your account is for business or personal use (for businesses we’ll need your company registration number and industry), and how you’d like to pay. In almost all cases you’ll be able to start shopping using your account immediately. 

Click on the drop down triangle next to your User Account name in the top black banner. You can see a bunch of options are available and clicking on any one of the My Account items will take you to a set of tabs. Here you will find options to edit your personal information (name, phone number), change your password, change your default delivery address, manage payment options, and manage your lists of favourites.

The main reason an account doesn't get created is because the NZBN has been used rather than the Company Number. Yep, annoying - we agree. Unfortunately our credit check partner can only use the Company Number to do the check so we're stuck with the issue for now.

To find your Company Number, go to the NZ Companies Office. You will see the Company Number is above the NZBN on your company record. For example, NXP's Company Number is 123410.

Give the process another try using your Company Number instead. If that doesn't work, or if your issue is a different one, start a chat or dial us up and we'll get it sorted.

If you are a large corporate or government customer, you should be using our highly customised NXPortal eCommerce platform, not this website which is designed for smaller businesses and was launched in March 2025.

Both websites co-exist at the same url of www.nxp.nz and we are automatically redirecting you according to your cookies. However your cookies may have been lost, and so you'll likely need help getting to the right place.

Please give us a call on 0800 800 547 and we'll get you sorted.

You sure can. If you have an account you can do this under Manage Payment Options in your User Account drop down (in the top black banner). You'll find here options for removing and adding new credit cards.

In your User Account drop down (in the top black banner) click on the Print an Invoice option. Select the specific order that you'd like the invoice copy for and choose the Print option.

Note that the option to view your User Account drop down is only available for our account holders (set yourself up with one, it's really easy).

Place your order by 3pm, and we’ll ship it out the same day. Once your order leaves our premises, it enters the NZ Couriers network, ensuring next-day delivery for most of our customers. For those located farther from the main centres (Auckland, Wellington, and Christchurch), delivery may take a little longer. We also offer delivery to rural areas and inter-island, which may require additional time depending on the shipping origin.

Orders that are over $50 qualify for FREE shipping.

Orders under $50 will incur a small order service charge of $6 (both numbers exclude GST).

Please note that free shipping applies to ground floor urban addresses. Additional charges may apply for orders that need to be delivered to rural locations and up stairs (especially furniture orders).

If our courier partner has handed off your order to a rural delivery contractor (eg NZ Post) the tracking may say "delivered" when it hasn't been. If your order does not turn up in the next delivery from your postal delivery partner, give us a call and we'll lodge a query with NZ Couriers.

Before placing your order, please give us a quick call at 0800 800 547 for pricing details, as it may vary based on your location and time requirements. With our standard option, we aim to deliver by the next day if ordered before 3pm.

Easy. Go to My Orders, and then choose the Track Orders tab. For the order you are chasing, click on Track Order which will take you into the delivery details, showing you what stage your order is at (Created, Processed, Shipped). If your order has been handed on to NZ Couriers, you'll also be able to click on through to their website to track the final stages of your order's journey.

Note that the option to Track Orders is only available for our account holders (set yourself up with one, it's really easy).

For our Guest shoppers, you will have received an Order Confirmation email with a tracking link in it and clicking on that will set you on the right path. For any issues, don't hesitate to drop us a line on chat, or call 0800 800 547.

In the User Account drop down (in the top black banner) select My Orders where you can choose "Order Actions" for each order. If you click on this and select Order Details you'll come to a screen which has Related Documentation on the RHS. You can click on the Delivery Note number there, and that will take you to the document.

If the item is faulty or damaged we'll either refund, exchange or replace the item. Which option depends on what the item is and what the best answer is for you. To get this underway follow our online returns process by clicking on Returns in the white banner.

For change of mind returns we have a 30 day window in which you can do that, with a restocking fee of $7.50 per order and some terms and conditions (must be in original packaging, not damaged etc).

Technology items have a shorter return window and must come back within 14 days. Other items are not able to be returned and these are denoted by our “not returnable” icon. For more information, see our full Returns Policy (in the black footer at the bottom of the page).

We'd like to replace, refund or exchange the item, depending on which option works best for you. You can either follow our online returns process (click on Returns in the white header, or in the Footer), or give us a call on 0800 800 547 and we'll get it sorted.

Yes, if you are returning the entire order we will process a full credit and if you wish to return part of the order then we will process a partial credit.  

You will be credited in the same way you made the payment ie either on your account or back against your credit card. 

NXPlanet refers to NXP’s Sustainability programme. You’ll see an NXPlanet icon attached to products that meet one of our 11 environmentally or socially responsible criteria. Check out our Sustainability page under “About Us” for more information on this programme. 

Open up the product detail and you'll see under the product image there is extra information including Product Information, Specifications, and Delivery & Returns. If a Material Safety Data Sheet (MSDS) exists for the item, there will also be a section called Safety Data Sheet - click on the "plus" to open up the page and you'll find a link which downloads the MSDS pdf.